Terms and conditions

  1. Both courses and individual lessons must be paid in advance before the session starts.
  2. A secure online payment will be made by Paypal or credit card. A bank transfer is also accepted but you will need to inform us by email (info@aprendehablando.com).
  3. Once lessons are scheduled, the student will be able to modify them as long as the teacher has schedule availability.
  4. However, lessons cannot be cancelled with less than a 24 hour notice. If so, it will be charged and you will not be refunded.
  5. The lesson will be canceled if the student does not connect after 15 minutes from the scheduled time of the appointment.
  6. If there are technical problems (pixelated image, poor sound, weak connection, etc.) but they do not last more than 5 minutes, this time will be made up after the class without extra charge. However, if the problem persists, the session will be able to be rescheduled at no additional cost.
  7. Lesson packs expire in 3 months, except for the 20-lesson pack.



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